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Client Success Manager of Sales
Location - Henderson, NV
Employment Type - Full-Time
Benefits Offered - 401K, Dental, Life, Medical, Vision

The Client Success Manager of Sales will lead the sales team, making sure our clients achieve their desired business outcomes with integrity. When this happens, our clients stay with us and purchase more products and services through us because trust is at the core of the relationship.

As the Manager of Sales, you will build, nurture, and lead the team that executes the sales playbooks (structured processes and programs) designed to make successful client outcomes predictable, transparent, and efficient. You will prioritize fair value and price. This role leads the team in maintaining and expanding the book of business through new and existing client sales, renewals, upselling, cross-selling, and excellent account management.

This position is responsible for defining, developing, training, measuring, and executing sales workflows that establish repeatable methods of sales success. The Manager of Sales is responsible for regular ongoing improvements through collaborative feedback and improvement work sessions. These improvements will be developed with internal business units for the purpose of sharpening our edge in the marketplace.

This role owns accountability for client relationship lifecycle from pre-sales, sales, delivery, and through support. This person will set high standards of excellence with extreme efficiency and a, client-first, can-do mindset in the field and with all cross-functional teams and direct reports. Ultimately, this person guides sales and account strategy in alignment with client relationship standards set by Hyper Networks.

Account escalations are the ultimate responsibility of the Manager of Sales and requires a thoughtful accountability of all parties in the pursuit of our mutual best interest.

The Manager of Sales will be the senior face of Hyper Networks sales organization and will champion events and client engagement regularly. This person will also be a key partner to our marketing team in executing campaigns for pre-sales execution.

We are highly selective about who joins our ranks, and the result is a positive, highly skilled group of employees that enjoy working together doing what they do best.

Hyper Networks’ stellar reputation has led to back-to-back years as one of the Inc. 5000 list.

Roles & Responsibilities:
- Act as one of the primary company sales executive and ultimate escalation point for clients
- Lead the team in expanding the number and volume of products and services that our clients purchase
- In each member of the team, train and cultivate the skills, attributes, and behaviors that lead to achieving client retention goals through the proper exercise of approved processes and programs
- Show the way in assisting clients in onboarding and adopting products and services
- Demonstrate encouragement and exemplify world class professional behaviors with team members
- Create and continually foster a productive, positive, inclusive, and success-oriented team atmosphere
- Set priority and drive ongoing team knowledge development for all our leading products and services
- Institute and facilitate consistent team member’s customer communications that promote the value of company offerings, upsell, and cross-sell
- Monitor client communications through structured interactions, flag risks, and assure issues are resolved in a timely manner
- Coach and develop proper client communications within the team
- Manage internal project and team communications, status, and tasks
- Collect and analyze data and feedback, and use these to drive process and business improvements
- Works with partners to provide business development initiatives.
- Works with the VP of Client Success in defining and developing the operational and strategic roadmap for sales team. Together they establish concise and measurable goals supporting the department growth objectives.
- Develop a sales technology vision and roadmap
- Collaborates with internal business units and serves as a member of cross-functional teams to establish, maintain, and monitor CRM, sales, and marketing operations for the very best sales performance.
- Evaluates system and process solution options to determine the best available alternative to meet business unit needs and creates functional specifications for end user utilization.
- Translates business needs to technical requirements and defines set-up and configuration of technical applications to business units desired system requirements.
- Creates and maintains technical documentation of all sales related processes associated to the CRM
- Defines key performance metrics and tracks, analyzes and reports results for the team. Identifies opportunities and makes recommendations for individual and team improvement.
- Analyzes workload and recommends enhancements/process improvement or changes to tools and processes to maximize team effectiveness.
- Defines CRM testing plans and directs appropriate resources for accurate business unit testing and production ready application deployments.
- Collaborates with sales teams and Client Delivery maintain data governance and accuracy of CRM system.

Required Skills:
- 10+ years Sales or operations background required
- A Bachelor’s Degree in Computer Science, Technology, Business Administration, or a related field is required. Graduate Degree preferred.
- Proven excellence in fostering trust-based business relationships and brand loyalty
- Proven ability to recruit, retain, and mentor team members
- Enthusiastic motivator and people development
- Demonstrates emotionally intelligent with an inclusive attitude
- Operates with relentless integrity
- Demonstrates client obsession and solutions-oriented thinking
- Demonstrates punctuality, discipline, and attention to details
- Ability to initiate and manage simultaneous operations-oriented projects, communicate with stakeholders, and report progress
- Skills working individually and strengthening peers on the team
- Experience building reports and analyzing data
- Ability to troubleshoot problems, isolate variables, and drive resolution
- Excellent verbal and writing skills
- 10+ years of work experience in CRM, project management, system design or related funnel and pipeline enablement system experience is required.
- 5+ years developing CRM workflow designs for pre-sales/sales operations
- 5+ years direct management experience (multi-level management preferred)
- 5+ years account management, client service delivery, or inside sales experience

Personal Attributes & Behaviors:
- Passionate desire to provide real solutions and build lasting relationships
- Eager to receive feedback and improve, frequently prompts others to provide critique
- Proactively seeks opportunities to learn and grow both in job skills and personal attributes; normally adapts quickly to change
- Demonstrates trustworthiness and integrity
- Personal values and ethics align with a company’s values; can explain these values and often cultivates them in others
- Regularly seeks to understand and reinforce the big picture about what they do, to connect even tedious tasks to the larger context and mission
- Considers what to commit to and consistently delivers on those commitments, on time; is proactive about learning from failures
- Passionate teaching and encouraging others
- Open and respectful to all and works well in diverse environment; promotes this in others

Team Attributes & Behaviors:
- Shares accurate information; rarely needs to be prompted to do so
- Communication is clear, efficient, accurate, and leads to better group collaboration
- Considers the impact of own decisions on own group, and usually considers impact on department, and company; rarely needs prompting to do so
- Resolves misunderstandings and difficulties with others, rarely needs prompting and coaching to do so; conflict resolution leads to greater trust; sometimes requires escalation
- Consistently seeks to be involved in projects with others; rarely operates in isolation
- Helps build team spirit and is eager to be part of team events; encourages others to do so
- Works directly with partners across the organization on Salesforce design for sales organization and process handoffs between divisions.
- Guides team efforts in problem solving, offering solutions, and mentoring on strategy and technology.
- Maintains effective and clear communications between management, sales team members and business clients
- Builds, develops, and manages Sales Technology Team in alignment with the Company and Sales business strategy and growth goals. Monitors progress and fosters a positive attitude within the team.

Hyper Networks is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Click here to apply.